Dashboard statuses

Each truck shows a count like 12 / 13: tools the unit hears aboard, out of the tools on the truck's list. Needs attention on the dashboard counts trucks with a missing tool, an offline unit, or an open alert.

All accounted for

The unit is online and hears every tool on the truck's list.

1 missing

Tools on the list the unit doesn't hear. The truck page and the open alert say which, and where each was last heard.

Unit offline

The truck's unit hasn't reported for a while, so its tools can't be checked right now. They show when they were last checked.

No unit yet

No unit is installed on this truck yet. Nothing is wrong; install one from Set up.

At yard, shift starts 6:30 PM

A night crew's truck waiting in the yard for its shift.

Present

Heard aboard the truck it's listed on.

In yard

In the yard and not on a truck.

Missing

Not heard since its truck left a stop or the yard. There's an open alert for it.

Last verified

Its truck's unit is offline, so it can't be checked. The time shown is when it was last heard aboard.

Unassigned

Not on any truck's list. It never causes a left-behind alert.

A tool's page also shows its tag, the tag's battery, and where and when it was last heard. Signal is shown as Strong, Good, or Weak: how clearly the truck's unit hears the tag, not how far away it is.

What each kind of alert means:

Equipment left behind

A portable tool was aboard when the truck got to a stop and wasn't heard as it left.

Left the yard short

The truck left the yard with fewer of a kind of tool than it usually takes that day.

On another truck

A tool is riding on a truck other than the one it's listed on.

Tag removed or tampered with

A tag reported it came off its tool.

Tag battery low

A tag's battery is getting low. Replace the tag or its battery soon.

Unit unplugged

The truck's unit lost truck power and is running on its own battery.

Unit offline

The truck's unit stopped reporting.

Truck moved after hours

A parked truck moved during after hours.

Tools went quiet after hours

Tools stopped answering on a parked truck during after hours.

Where each alert stands:

Open

New, and nobody has answered yet.

Acknowledged

Someone said they're on it (a crew lead's 1, or a manager in the app).

Crew en route

The crew lead said they're going back for it.

Left on purpose

The crew left it on purpose, for example at a customer's shed. If they gave a time and it isn't back by then, managers are asked.

Handed off

Another crew is picking it up.

Disputed

The crew lead says it isn't theirs, or that it's on the truck. Worth a look: the tag may be on the wrong tool.

Escalated

The crew lead didn't answer in time, or asked for help, so it went to the managers.

Recovered

A truck's unit heard it aboard again. Only the unit can set this.

Resolved

Closed by a person, for example with DONE by text or Resolve in the app.

Crew leads' replies by text move an alert along by themselves (What each text means). In the app, owners, admins, and managers can acknowledge or resolve any alert.

Unit online

Reporting normally.

Unit offline

Not reporting. See Troubleshooting.

A unit counts as offline after 10 minutes without a report. You can change that in Settings → Alert rules.

With after-hours mode on, each truck shows its state for tonight:

Armed until 6:00 AM

Watching tonight until the time shown.

Arms at 8:00 PM

Outside its after-hours times. It arms by itself at the time shown.

Off tonight, back on Wed 12:00 PM

Someone turned it off for tonight. It comes back on by itself.

Turned off

Turned off for this truck until someone turns it back on.

Learning

The first week: it watches and learns this truck's normal nights, and sends nothing.