Billing
Only your company's owner manages billing, on the web in Settings → Billing. Everyone else sees the plan and "Your company's owner manages billing." Prices are on the pricing page.
During your pilot
There's no charge during the pilot (no card, no contract, no deposit). The owner gets an email 7 days before it ends, and we talk plans with you before then.
Choosing a plan and paying
- The plan is per truck unit, per month. Text alerts and each unit's cellular service are included.
- The owner chooses the plan in Settings → Billing and pays on Stripe's secure page, by card or bank account (ACH). Paying by bank keeps our fees down.
- Manage billing opens Stripe, where the owner changes the card or bank account, sees every invoice, or cancels at the end of the period.
- The Android app doesn't sell anything or take payments.
If a payment doesn't go through
Alerts keep going for 30 days after the first failed payment, and nothing stops without a warning first.
- Stripe tries again over the next few days. Owners and admins see a banner on the web, and the owner gets an email with a link to pay.
- From day 14, alerts, texts, and notifications still go out, but adding trucks, tags, and units waits until the invoice is paid. Managers see the banner too.
- Reminders go to the owners on days 21 and 28.
- From day 30, after one more notice to the owners, alerts stop until it's paid. Everyone sees that alerts are paused, in the web app and the Android app.
Crew leads don't get billing texts, so if alerts are about to stop, let them know. Paying the invoice turns everything back on.
Questions about a bill
Email support@loadoutguard.com from the owner's address, with the invoice number from Stripe's email.